MSVU Social Media Course Blog

Just another weblog

All about Customer Service Networks

All over the world people are using a variety of social media tools to connect to one another and gather and provide information on wide range of topics. Customer service networks such as Yelp, MSN Groups, Google Groups, allow users to interact with others and to educate and share their common interests. I have explored the following customer service networking sites:

  1. Yelp

Yelp, Inc. is an online social networking, user review, and local search web site where users rate and review businesses and services. It’s a fun and easy tool to find reviews and talk about what’s great and not so great in your area. The Yelp sites have listings for any business or service across the United States and Canada. Yelp provides listings of a wide variety of company’s such as restaurants and shops; to service businesses such as doctors, hotels, and cultural venues.

The site uses a 5-point rating system to inform web viewers on how a specific business is rated by the public.  Site visitors can post their comments freely on their experiences, however all comments are approved by screeners to avoid any derogatory statements. Business owners can directly update their own business’ listing information to keep the site up to date.


Go ahead, try it out and find business in our neck of the woods!


  1. Google Groups

Google Groups is creating communities online by helping users connect with people, access information, and communicate effectively over email and on the web. This tool is a free service from Google where groups of people have discussions about common interests. Internet users can find discussion groups related to their interests and participate in threaded conversations, either by using Google Groups web chat, or by e-mail.

Users can also start new groups on anything they like. For example some of the most popular groups are:

 Google Maps API

Gmail Help Discussion

Random Conversation


When creating a group, users can add their own touch by uploading pictures, colors and styles to their group page. Groups can also create websites in their own groups, where they can use it for information about their group, shared documents, or use it to publish anything they want online. Any member can view their site, contribute to, and comment on the pages.


  1. Yahoo! Groups

Like Google, Yahoo has also created their own customer service network called Yahoo! Groups. A Yahoo! Group can be made up with anyone; from your family, friends, business associates or just people you have met with the same interests. For example some of the topic groups found on Yahoo! Groups are Computers & Internet, Entertainment & Arts ,Family & Home, Games, Government & Politics, Health & Wellness. When creating these communities, groups can privately share information, pictures, ideas and more. For example some of the tools provided on Yahoo! Group are; FAQ, Files, Photos, Links, Databases, Polls, Calendar and Answers.


Other possible customer service networks:

MSN Groups


May 17, 2009 Posted by | Comment on Course Material | Leave a comment

Ragan… Great little site

Woza! This site provides a lot of information. It look me a little while to get used to all the information but I think I understand it a little more.

The site that I am following is run by Lawrence Ragan Communication, Inc. ( For the past three decades, Ragan has been the leading publisher for corporate communication, PR, and leadership development newsletter and has been offering “news, ideas & conversations for communicators worldwide.” Since the launch of The Ragan Report in 1970, this organization has been dedicated to providing professional communicators information related to all. Throughout this site, The Ragan brand includes over 16 targeted newsletters in the areas of employee communication, organizational writing and editing, sales and marketing, media relations and motivational management. Some of these blogs consist of formal to not so formal information, such as How KFC’s using social media for a big-time make-good, to Social media risks: What you should know.

Not only does this site consist of blogs, viewers are also informed of upcoming events, recommended books, training books, consulting videos and jobs. I found the online consulting very interesting.  They provide video discussing Custom training, Social media,Strategic Communications planning, Surveys and focus groups, Communication audits and Publication Critiques.

I am looking forward in following this site and reading the information it offers.  This site looks like there are many interesting posts. I also look forward in viewing all of their consulting videos.


Till next time…

May 17, 2009 Posted by | Review of Monitored Site | Leave a comment