MSVU Social Media Course Blog

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All about Customer Service Networks

All over the world people are using a variety of social media tools to connect to one another and gather and provide information on wide range of topics. Customer service networks such as Yelp, MSN Groups, Google Groups, allow users to interact with others and to educate and share their common interests. I have explored the following customer service networking sites:

  1. Yelp

Yelp, Inc. is an online social networking, user review, and local search web site where users rate and review businesses and services. It’s a fun and easy tool to find reviews and talk about what’s great and not so great in your area. The Yelp sites have listings for any business or service across the United States and Canada. Yelp provides listings of a wide variety of company’s such as restaurants and shops; to service businesses such as doctors, hotels, and cultural venues.

The site uses a 5-point rating system to inform web viewers on how a specific business is rated by the public.  Site visitors can post their comments freely on their experiences, however all comments are approved by screeners to avoid any derogatory statements. Business owners can directly update their own business’ listing information to keep the site up to date.


Go ahead, try it out and find business in our neck of the woods!


  1. Google Groups

Google Groups is creating communities online by helping users connect with people, access information, and communicate effectively over email and on the web. This tool is a free service from Google where groups of people have discussions about common interests. Internet users can find discussion groups related to their interests and participate in threaded conversations, either by using Google Groups web chat, or by e-mail.

Users can also start new groups on anything they like. For example some of the most popular groups are:

 Google Maps API

Gmail Help Discussion

Random Conversation


When creating a group, users can add their own touch by uploading pictures, colors and styles to their group page. Groups can also create websites in their own groups, where they can use it for information about their group, shared documents, or use it to publish anything they want online. Any member can view their site, contribute to, and comment on the pages.


  1. Yahoo! Groups

Like Google, Yahoo has also created their own customer service network called Yahoo! Groups. A Yahoo! Group can be made up with anyone; from your family, friends, business associates or just people you have met with the same interests. For example some of the topic groups found on Yahoo! Groups are Computers & Internet, Entertainment & Arts ,Family & Home, Games, Government & Politics, Health & Wellness. When creating these communities, groups can privately share information, pictures, ideas and more. For example some of the tools provided on Yahoo! Group are; FAQ, Files, Photos, Links, Databases, Polls, Calendar and Answers.


Other possible customer service networks:

MSN Groups

May 17, 2009 - Posted by | Comment on Course Material

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